Privacy Policy

Last updated: 07 July 2026

This Privacy Policy explains how Indian OncoCare collects, uses, stores and protects information shared by patients, attendants, caregivers, doctors, international patients and website visitors.

1. Information We Collect

We may collect the following information when you contact us, submit an enquiry, upload reports, call us or communicate through WhatsApp:

• Name, phone number, email address, city, country and preferred consultation mode.
• Medical concern, diagnosis details, symptoms, treatment history and appointment requirements.
• Medical reports, prescriptions, imaging reports, pathology reports and other health documents voluntarily uploaded or shared by you.
• Communication records through phone, email, enquiry forms or WhatsApp.
• Basic website usage information such as browser type, IP address and pages visited, where applicable.

2. How We Use Your Information

Your information may be used for:

• Responding to enquiries and contacting you by phone, email or WhatsApp.
• Coordinating online consultation, physical visit, second opinion, report review or treatment navigation.
• Sharing your case details with relevant oncology specialists, hospitals or care coordinators only when required for your requested service.
• Maintaining service records and improving patient coordination.
• Legal, regulatory, safety and fraud-prevention purposes.

3. Medical Reports and Sensitive Health Data

Medical information is sensitive. We collect and process such information only when voluntarily provided by you for consultation support, report review, appointment coordination or treatment guidance. By submitting medical documents, you confirm that you are the patient or have permission from the patient/legal guardian to share the information.

4. Sharing of Information

We do not sell your personal or medical information. We may share necessary information with:

• Doctors, oncology specialists and healthcare professionals involved in your requested consultation.
• Hospitals, diagnostic partners or care coordinators where required for appointment or treatment coordination.
• Technology service providers such as hosting, email, WhatsApp Business API or form-processing tools used to run our services.
• Government, legal or regulatory authorities when required by law.

5. WhatsApp and Communication Consent

By submitting your phone number or contacting us, you agree that Indian OncoCare may contact you by phone, SMS, email or WhatsApp regarding your enquiry, reports, appointment, consultation or follow-up coordination. You may request us to stop non-essential communication at any time.

6. Data Storage and Security

We use reasonable administrative, technical and operational safeguards to protect your information. However, no online transmission or storage method is completely secure. Please avoid sharing unnecessary documents or unrelated personal data.

7. Data Retention

We retain information only as long as necessary for patient coordination, follow-up, legal obligations, dispute resolution and service records. You may request deletion of your non-mandatory personal data, subject to legal and medical record requirements.

8. Cookies and Analytics

Our website may use cookies or similar technologies for basic functionality, analytics and performance improvement. You can disable cookies in your browser settings.

9. International Patients

If you contact us from outside India, your information may be processed in India for consultation coordination, report review and hospital visit planning.

10. Your Rights

You may contact us to request access, correction, update or deletion of your personal information, subject to applicable law and service requirements.

11. Children's Privacy

For minors, information must be submitted by a parent, guardian or authorized caregiver.

12. Contact Us

For privacy-related questions or requests, contact:

Indian OncoCare
Phone/WhatsApp: +917032244487
Email: indianoncocare@gmail.com
Website: https://www.indianoncocare.com