Refund and Cancellation Policy
Last updated: 07 July 2026
This policy explains cancellations and refunds for Indian OncoCare services, where payments are collected directly by us.
Note: If payment is made directly to a hospital, doctor, diagnostic centre, travel provider or third-party platform, the refund policy of that provider will apply.
1. Consultation or Coordination Booking
- If a paid consultation or coordination service has not yet been scheduled or started, you may request cancellation.
- If doctor review, report review, appointment coordination or service work has already started, refund may be partial or not applicable depending on the work completed.
- If the doctor/hospital reschedules, we will help you choose a new slot where possible.
2. Non-Refundable Situations
Refund may not be available in the following cases:
- Consultation has been completed.
- Report review or specialist coordination has already started or completed.
- User provided incorrect contact details, missed the confirmed appointment or did not share required reports on time.
- Delay caused by incomplete, unclear or wrong medical documents.
- Third-party hospital, doctor, diagnostic or travel charges governed by their own policy.
3. Refund Timeline
Approved refunds, if any, will normally be processed within 7–10 working days after confirmation. Bank/payment gateway timelines may vary.
4. How to Request Cancellation or Refund
Send your request with payment details, patient name, phone number and booking/service details to:
Indian OncoCare
Phone/WhatsApp: +917032244487
Email: indianoncocare@gmail.com
5. Changes to This Policy
We may update this policy from time to time. The latest version will be available on this page.